Privacy Policy

Summary

To provide you with our service we need to collect information from you, this policy explains how we collect and treat that information.

How we collect information

The information is collected through the booking form, using a platform called “Acuity” powered by Squarespace, you can find their privacy policy here.

We will not share your information with anyone else. We will store it for up to 5 years, or you can request it to be deleted before that.

What information we hold

To provide you with our service we need to collect your name, phone number, address and some information on your companion animal. Payment information is taken through the platform “Stripe”, you can view their privacy policy here.

Where we store your information

Information entered on the website is stored by Squarespace. When you contact us through email and any notes taken during the at-home visit are stored on a secure Google workspace.

What we use your information for

We will only use your information to contact you about the service you have requested and for our veterinary records, as requested by the RCVS.

Who is the data controller?

Damian Valle is data controller for Valinor Vets, you can contact him at contact@valinorvets.co.uk

How we keep your information private

Your information will only be viewed by members of the Valinor Vets team. Our devices are password protected at all times.

How to complain

We take complaints seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact Valinor Vets at contact@valinorvets.co.uk

Changes to the policy

This policy will be reviewed every six months.

02/08/2023